Question: How much is shipping?
$5.99 per item. Free shipping if customer spends $50.00 or more.
Question: How long does shipping take?
US orders take between 8 -16 business days to arrive at their destination. Some products with high demand can take up to 20 business days.
International delivery usually takes between 8 -16 business days. Some products with high demand can take up to 20 business days.
Due to unexpected Covid impacted delays, orders could take longer depending on items and destination requested.
Question: Where is my order?
You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 8 - 16 business days after placing your order, depending on the product ordered and the destination.
Question: What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support at firstname.lastname@example.org.
Question: I've lost my tracking number. What can I do?
Simply contact us at email@example.com with your full name and mailing address, and we will resend your confirmation number.
Question: How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 5
hours of placing the order.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Question: How can I cancel my order?
Please contact us within 5 hours of placing the order. However, please note that we we cannot cancel your order once it has already been shipped.
Question: What is your return refund policy?
Items are eligible for a refund up to 15 days after purchase if they meet the criteria noted in our Refund and Return Policy.
Question: Who do I contact if there's something wrong with my order?
If there's a problem with a purchase, please contact us right away! Describe the issue and any available photos showing your defective product not working to firstname.lastname@example.org within 7 days of receiving your item.
If we still haven't managed to answer your question please feel free to contact us at email@example.com and we'll get back to you within 48hrs!